Terms & Conditions

GENERAL TERMS OF USE & TRANSACTIONS

I. WHO WE ARE

The website elevenelectronics.gr is the electronic commercial store (hereinafter referred to as the “Store”), for the display and sale of electrical household appliances, as well as their parts and spare parts, sterilizers, electrical, electronic and telecommunications equipment and accessories (hereinafter referred to as the “Products”) of our company under the name “ELEVEN ELECTRONICS SINGLE-PERSON IKE” and the distinctive title “ELEVEN ELECTRONICS”, based in Metamorfosi, Attica, ADRIANEIOU Street, number 2, ZIP Code: 14452, (hereinafter referred to as the “Company”). The Company is registered in the Commercial Register of the Athens Chamber of Commerce and Industry (number G.E.M. 160087201000) and has a VAT number 801610270.

II. LEGISLATIVE FRAMEWORK

The business activity of the Store is subject to VAT at 24% and is governed by the general consumer protection law (Law 2251/1994) and the specific legislation for the regulation of electronic commerce (PD 131/2003, which incorporated Directive 2000/31/EC, on electronic commerce, JMD Z1-891/13-6-2013, which incorporated Directive 2011/83/EC, on consumer rights).

With regard to the privacy of users of the Store's website, personal data protection law applies (General Data Protection Regulation EU 2016/679, Law 4624/2019, Laws 2472/1997 and 3471/2006).

III. GENERAL TERMS OF USE

1. Access to the website and its use, as well as the purchase of products from elevenelectronics.gr, is based on the assumption that these terms of use & transactions and protection statement have been read and their content has been understood and accepted by the user of the website's services (hereinafter referred to as "User" or "Customer" or "Consumer"). Therefore, the User/Customer/Consumer must ensure that he/she agrees with the following terms, because further use and browsing of the website implies their explicit and unreserved acceptance.

2. On elevenelectronics.gr the Company's Products are presented for sale.

3. The presentation of the products on elevenelectronics.gr has the character of an invitation to the users of the website, to submit a proposal to draw up a contract. Such presentation does not constitute in any way a commitment of the Company, for the availability and adequacy of the displayed Products. Contracts through the online Store are drawn up in Greek.

4. These Terms of Use & Transactions – Privacy Statement may be amended or simply updated in whole or in part. Any modification or update will be published for elevenelectronics.gr users on its Home Page as soon as it takes place and will be binding immediately upon publication in this section of the website. For this reason, the User must regularly visit this section of the website in order to check the publication of the most recent and updated General Terms of Use & Transactions – Privacy Statement of elevenelectronics.gr.

5. Access to elevenelectronics.gr and the use of the website, including viewing web pages, communicating with the Company, downloading information about products and making purchases from the Store, are carried out by users exclusively for personal purposes, which must not be connected in any way with any commercial, business or professional activity.

6. The user/customer/consumer is responsible for the use of elevenelectronics.gr and its contents. The Company is not responsible for the use of the website and its content by any of its users, in any case where such use is not in accordance with applicable laws and regulations. Specifically, the User/Customer/Consumer is responsible for the disclosure of information or data that is incorrect, false or concerns third parties (in case such third parties have not provided their consent), as well as for any unlawful use of such data or information.

7. The design, presentation and arrangements of the website, as well as all its contents, including all copyrights, patents, trademarks, names and distinctive titles, logos, texts, graphics, images, photographs and designs in general (including appearance and aesthetics and other visual or non-grammatical elements), music and sound, software and underlying source code (including auxiliary applications “applets” and scripts), constitute and remain the property of the Company, whether registered or not, and are protected by Greek, European and International Legislation. Any copying, analog/digital recording and mechanical reproduction, distribution, transfer, l

downloading, processing, renting, reselling, creating derivative works and generally exploiting the website in any way, without the prior written permission of the Company or any other legal beneficiary of the above rights.

8. The User/Customer/Consumer has the ability to create a user account, which includes as elements the username, the password, the full name and the email address. The username and password are freely chosen by each user, who also has the exclusive and full responsibility for their safekeeping, as their personal and confidential information. In the event of improper storage of the passwords by the user, the Company has no responsibility towards him.

These steps are necessary to provide the Company with easy access to print orders, view previous purchases and modify user preferences. The Company has the right to reject a new registration or to cancel, close or suspend a user account at any time. Similarly, the Company reserves this right to prevent causing disruption or annoyance to other users or groups of people.

Creating a user account is not necessary to make purchases from the Store.

IV. GENERAL TERMS OF TRANSACTIONS

The following General Terms of Transactions govern the offer and sale of products on the website elevenelectronics.gr.

1. The Company's policy

1.1. The Company offers products for sale on elevenelectronics.gr and the Company's e-commerce services are available exclusively to the end Users/Customers of the website, i.e. Consumers.

1.2. “Consumer” means any person acting for purposes which are outside their trade, business or profession.

1.3. The Company reserves the right not to execute orders received from users who are not “Consumers” and any other order that does not comply with the Company’s policy.

1.4. These General Terms and Conditions exclusively regulate the offer, transfer and acceptance of purchase orders regarding products on elevenelectronics.gr.

1.5. The General Terms and Conditions do not regulate the provision of services or the sale of products performed by third parties who appear on elevenelectronics.gr, through links, advertising frames (banners) or other hyperlinks. Before sending orders and purchasing products and services from third parties, it is recommended that Users/Customers/Consumers check their terms and conditions, as the Company cannot be held responsible under any circumstances for the provision of services by third parties or for the execution of e-commerce transactions between users of elevenelectronics.gr and third parties.

2. Conclusion of a contract

2.1. In order to complete the contract for the purchase of one or more products from elevenelectronics.gr, the User/Customer/Consumer completes the order form and sends it electronically to elevenelectronics.gr, following the relevant instructions.

2.2. The order form, which appears before the completion of the purchase contract, will contain summary information regarding the basic characteristics of each product in the order, the price of the products (including all applicable fees and taxes) and shipping costs.

2.3. The purchase contract is considered to have been concluded when the Company receives the order form electronically and verifies the order details as correct. Sending the order form by the Consumer to the Company means that the former is committed to paying the indicated order amount.

2.4. The order form will be registered in the database for the required order execution time and in accordance with the provisions of law. The Consumer will receive a copy of the order form at the email address that he will indicate on his order form.

2.5. Before submitting the order form, the Consumer will be notified that sending the form means that he is committed to paying the indicated order amount. The Consumer will also be asked to identify and correct possible errors in the information he has typed.

2.6. The conclusion of the purchase contract by submitting the order form to the Company is done in Greek.

2.7. After submitting the order form, the order is executed by the Company.

2.8. The Company will not execute orders when there are no sufficient guarantees of solvency, when the orders are incomplete or incorrect or the products are no longer available. In the above cases, the Consumer will be informed via email that the contract has not been concluded and that the Company did not execute the purchase order specifying 

the relevant reasons. If the products presented on elevenelectronics.gr during the User's last access to the website or when he sent the order form, are no longer available or are no longer sold, the Company will inform the Consumer of the unavailability of the ordered products within ten (10) days from the day after the order form was sent.

2.9. If the order form has been sent and the price has been paid for products that are no longer available, the Company will refund without undue delay the amount paid by the Consumer for the said products, and the purchase contract will be considered terminated for both parties. The refund of the amount paid by the Consumer will be made by depositing it into the bank account indicated by the Consumer, by email to the Company at the following email address: info@elevenelectronics.gr. Alternatively, the Consumer may request via email, instead of being refunded, to place a new order for Products, from the price of which the already paid price will be deducted. For this deduction, the Consumer will be granted, via email, a discount code of the same amount. In order to be granted a discount code, this must be requested by the Consumer, by email to the Company's email address (info@elevenelectronics.gr).

2.10. By submitting the order form to the Company, the Consumer unconditionally agrees and undertakes to comply with the provisions of these Terms and Conditions with the Company. If the User of the website does not agree with certain provisions of these Terms and Conditions and the Statement, please do not submit the order form for the purchase of products from elevenelectronics.gr.

2.11. By submitting the order form, the User/Consumer/Customer declares that he is aware of and accepts these Terms of Use & Transactions and the Personal Data Protection Statement contained in elevenelectronics.gr via links in the sections TERMS OF USE & TRANSACTIONS – PERSONAL DATA PROTECTION STATEMENT.

2.12. In case the Consumer requests that his order be sent to a third country (outside the European Union), he is responsible for its import and is charged with the applicable taxes and duties.

3. Warranties, protection instructions and product price indication

3.1. The Company does not sell used or defective products. Any peculiarities of the products in their manufacture can in no case be considered defects. In case the Consumer believes that he has received a defective product, he should immediately contact the Company's Customer Service, by phone or by sending a text message (tel.: 2104407711, email: info@elevenelectronics.gr) and send the product at his own expense, so that the Company can determine the validity of the Consumer's request.

In the unlikely event that, at the Company's discretion, the product is defective, then the Customer/Consumer is asked to choose between the following: either the replacement of the product and its shipment at the Company's expense or the refund of the price of the product and its shipping costs or the issuance of a credit coupon (voucher) with the equivalent of the price of the product and its shipping costs, valid for six (6) months.

In the event that, at the Company's discretion, the product is not defective, the Consumer will not be entitled to a refund of the amounts paid to the Company for its purchase and will be informed that the return of the products was not accepted. In this case, it will be possible, at the Consumer's expense, to return the product in the condition in which it was returned to the Company, after informing the Company, so that it can inform the Consumer, of the procedure to be followed. Otherwise, the Company will keep the product and will also withhold the already collected amounts of money that the Consumer paid for the purchase of the product.

3.2. The main characteristics of the products are displayed on elevenelectronics.gr on the page of each product. The image and colors of the products offered for sale on elevenelectronics.gr may not correspond exactly to the actual image and colors of the products due to the browser or screen used by the User/Customer/Consumer.

3.3. For the care of elevenelectronics.gr products, it is recommended to follow the instructions of each manufacturer, as indicated on the label of each product. A product that has been damaged due to non-compliance with the care rules cannot be considered defective.

3.4. Prices are subject to change. The Consumer  

must check the final sale price before sending the corresponding order form.

3.5. All products have an identification label which is attached to each Product. Under no circumstances should the label be removed from the products if the Consumer wishes to return them.

3.6. According to article 3i §2 of Joint Ministerial Decree Z1-891/13-6-2013, in case of use of the products other than that required to check their type, characteristics and function, the Consumer is considered responsible for the reduction in the value of the products returned to the Company. If the Consumer decides to exercise the right of withdrawal to return the purchased products, the Company has the right to not accept the return for the purchase of products that are returned without the corresponding label or whose original condition has been changed or damaged, as explained in detail in term 8.

4. Payments

4.1. Payment for the products and the related shipping and delivery costs must be made using one of the payment methods indicated on the order form, namely:

- By Credit/Debit/Prepaid Card

- Via PayPal

- By bank deposit to the account of the National Bank of Greece with IBAN GR4101101330000013300628800, BIC ETHNGRAA and beneficiary the company with the name "ELEVEN ELECTRONICS SINGLE-PERSON IKE". It is noted that any bank charges are borne exclusively by the person ordering the bank deposit and, for better service, the order code should be mentioned in the comments of the bank transfer or deposit.

Under no circumstances will the Consumer be charged additional fees by the Company, based on the payment method chosen.

4.2. In case of payment by bank deposit, the payment of the price for the purchase of the Products of the order will be

4.3. In case of payment by Credit/Debit/Prepaid Card, the user of the website will be transferred to a secure website of the National Bank of Greece, where the payment of the price will be made. Consequently, the Company and the website elevenelectronics.gr do not store sensitive payment card details (e.g. Card Number, Expiration Date, CVV2) in their systems. The same applies to payments via PayPal, during which the user of the website will be transferred to the secure PayPal website.

5. Discount codes

5.1. Discount codes are personalized codes that allow the Consumer to have a discount on the purchase made from elevenelectronics.gr.

5.2. The discount code box appears on the order form, where the Consumer also indicates the discount code that may have been granted to him. Each discount code indicates whether it can be used for specific products or for the Consumer's entire order.

5.3. Restrictions on the use of discount codes:

a. The discount code can only be used once, excluding returns (as referred to in paragraph 5.4).

b. The discount code can under no circumstances be exchanged for money.

c. The Consumer cannot use more than one discount code per order.

d. The discount code can only be valid for products with a value greater than the value of the code.

e. The discount code cannot be valid for products available as "outlet" products or for products sold for charitable purposes.

f. The discount code is valid for the period of time it specifies and for the products it specifies (specific products or order total).

5.4. In the event that the Consumer wishes to exercise the right of withdrawal from the purchase contract as provided for by Law 2251/1994, as amended by Joint Ministerial Decree Z1-891/2013 and to return a product for the purchase of which he used a discount code, he must follow the usual returns procedure, as described in the Returns section. Once the return of the product purchased is accepted by the Business, the corresponding code will regain its original value. The difference in price between the discount code and the product purchased by the Consumer will be refunded within the timeframe of the Business's usual refund procedure.

6. Shipping and delivery of products

6.1. The products are shipped with the courier company that the user will choose at the final stage of completing the order. The Company processes and delivers the order to the courier company as soon as possible (the estimated time for sending the order is indicated on the page of each product, for a combination of products in an order, the longest time indicated by one of the selected products applies). The collection of the products 

and shipments are made from Monday to Saturday, during business hours. Anything related to the delivery of the Products (e.g. time and date of delivery) is regulated by the courier company and the Company bears no responsibility for this. When the order is prepared by the Company and delivered to the courier company, a unique shipping number (voucher number) is obtained. This number is sent to the Customer/Consumer by e-mail, so that he can monitor the progress of his shipment at any time.

6.2. Shipping costs for product shipments are regulated on the final order page depending on the volume, weight and area being shipped

6.3. In the event that, due to the fault of a third party or force majeure, the delivery of the products is not possible, the Company, after an inspection, will refund the price of the undelivered products to the Consumer, by crediting a bank account that will be indicated in writing by the Consumer. A prerequisite for a refund in this case is the prior written notification of the Company by the Consumer, by sending a text message to the Company's email address (email: info@elevenelectronics.gr).

6.4. In the event that the Consumer refuses to receive the products ordered from the Company, these will be returned to the Company and the Consumer will not be entitled to a refund. However, in the event that the Consumer requests, via an e-mail message to the Company (email: info@elevenelectronics.gr), the resending of the products for which he has paid, then the products are resent to the Consumer, with additional shipping costs, as defined in paragraph 6.2.

7. Customer Service

For any request of the Customer/Consumer to the Company, he may contact the Company's Customer Service, by telephone or by sending a written message to the Company's e-mail address (tel.: 2104407711, e-mail: info@elevenelectronics.gr).

8. Right of withdrawal

8.1. According to Law. 2251/1994, as amended by Joint Ministerial Decree Z1-891/2013, the Consumer has the right to withdraw from the purchase contract concluded with the Company and to return products purchased from elevenelectronics.gr without any penalty and without specifying the reason, within fourteen (14) calendar days from the day he received them. It is understood that withdrawal can be made even before the order is sent by the Company.

8.2. In order for the Consumer to legally withdraw from the purchase contract, he must, before the relevant deadline, send a declaration of withdrawal, via the email address he registered when sending the order, to the Company's Customer Service address (info@elevenelectronics.gr), according to the following template:

Sample Withdrawal Form

(fill in and return this form only if you wish to withdraw from the contract)

- To a company with the name "ELEVEN ELECTRONICS SINGLE-PERSON IKE", Pikermi, Attica, Klearchou Street No. 5, email: info@elevenelectronics.gr.

- I/We hereby give notice that I/we (*) withdraw from my/our (*) contract for the sale of the following goods/the provision of the following service (*)

- Ordered on …………/received on ………….(*)

- Name of Consumer(s)

- Address of Consumer(s)

- Bank account to which I wish the purchase price to be deposited ………………………….

- Bank ………………………..

- Date

(*) Delete as appropriate

8.3. If the Consumer chooses to exercise the right of withdrawal from the purchase contract, he is obliged to send the products to be returned within fourteen (14) calendar days from the date on which he notified the Company of his decision to withdraw from the contract.

8.4. In case of withdrawal, the Consumer is charged with the cost of returning the goods, otherwise the withdrawal from the contract is considered not valid and legal.

8.5. The right of withdrawal is considered to be validly exercised if - in addition to compliance with the terms and procedures provided for by Law 2251/1994, as amended by Joint Ministerial Decision Z1-891/2013 and described in par. 8.1. to 8.4. - the following conditions are met in their entirety:

a. The Declaration of Withdrawal from the Contract must be correctly completed and sent to the Company within fourteen (14) days of receipt of the products.

b. The products must not have been used.

c. The identification label, which is an integral part of the products, must still be attached to the products.

d. The products must be returned in their original packaging (the packaging must be 

sealed as it was originally).

e. The products to be returned must be delivered to the carrier within fourteen (14) calendar days from the moment the Consumer received the products and after having notified the Company of a Declaration of Withdrawal from the contract.

g. The products must not have been damaged.

8.6. Exceptionally, the Consumer does not have the right to withdraw in the cases provided for by article 3l of Joint Ministerial Decree Z1-891/13-6-2013, namely:

a. When it comes to products that are not suitable for return, for health protection reasons or for hygiene reasons.

b. When it comes to products that are sold as a group (set), and the Consumer wishes to keep one or more products of the group of products (set).

8.7. If the right of withdrawal is exercised in accordance with the terms and conditions referred to in paragraph 8, the Company will refund the amounts paid for the purchase of the returned products in accordance with the methods and times of the usual refund procedure.

8.8. The refund will be made as soon as possible, after checking to ensure that the return of the products by the Customer/Consumer was made in accordance with the aforementioned terms of the Returns Policy. If the withdrawal was made before the products were shipped, no check will be required for the refund.

8.9. In the event that the terms and conditions for the valid exercise of the right of withdrawal from the purchase contract and the return of the products are not met, the Consumer will not be entitled to a refund of the amounts paid to the Company for their purchase. Within 14 days of the sending of the email informing the Consumer that the return of the products was not accepted, it will be possible, at the Consumer's expense, to return the products in the condition in which they were returned to the Business, after informing the Business, so that it can inform the Consumer, of the procedure to be followed. Otherwise, the Business will keep the products and will also withhold the already collected amounts of money paid by the Consumer for the purchase of the products.

9. Refund times and procedures

9.1. After the return of the products, the Business will check whether they comply with the conditions referred to in paragraph 8. In the event that these conditions are met, an email confirming the acceptance of the returned products will be sent to the Consumer and the amount of their purchase will be refunded. In the event that the check has a negative outcome, the Company will inform the Consumer accordingly, as well as that there is the possibility of returning, at the Consumer's expense, the products in the condition in which they were returned to the Company, in accordance with what is stated in the previous paragraph 8.9.

9.2. Regardless of the payment method used by the Consumer, the refund process is initiated by the Company, in accordance with the terms and procedures provided for by Law 2251/1994, as amended by Joint Ministerial Decision Z1-891/2013 and after checking that the said right was exercised correctly and that the returned products were accepted.

9.3. If the right of withdrawal is validly exercised, the Company shall return the money as soon as possible to the bank account indicated by the Consumer, with the declaration of withdrawal that he legally and in due time notified to the Company.

V. FINAL PROVISIONS

1. The Company shall not be liable for any breach of obligations arising from these Terms of Use & Transactions, if it is prevented or hindered in the performance of its obligations, for any reason beyond its reasonable control. 

2. These Terms of Use & Transactions – Privacy Statement contain all the Terms agreed upon between the parties, regarding the subject matter of these Terms.

3. If any provision of these Terms is deemed invalid, void or unenforceable, such provision shall be deemed severable and, where possible, the validity and enforceability of the remaining provisions of these Terms shall not be affected. 

4. Transaction currency: The currencies listed are for information purposes only and all transactions shall be made in Euros (€).

5. Alternative Dispute Resolution: In accordance with Directive 2013/11/EC, which was incorporated in Greece by Joint Ministerial Decree 70330/2015, the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADE) procedure is now provided for throughout the European Union. If the customer has the status of a consumer (i.e. is a natural person acting outside of a professional capacity) and has any problem with a purchase made from our website, he may initiate the dispute 

ADR proceedings through the single pan-EU platform for online dispute resolution (ODR platform) which you can see here:

(https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EL).

6. Code of Conduct: The operation of our online store is governed by the use of the applicable "Code of Conduct", which you can see here:

(https://www.greekecommerce.gr/vivliothiki/kodikas-deontologias/).

7. These General Terms of Use & Transactions – Personal Data Protection Statement and any contractual and non-contractual relationship between the Company and the Consumers shall be governed and interpreted in accordance with Greek law, and both parties, by accepting these Terms, are subject, by extension, to the exclusive jurisdiction of the courts of the Municipality of Athens.

8. For any questions regarding these General Terms of Use & Transactions, the Personal Data Protection Statement or more generally regarding the Company's activities, you can contact the following email address: info@elevenelectronics.gr.